Refund & Returns

We offer a 30-day return period, meaning you can request a return within 30 days of receiving your order.

To be eligible for a standard return, the item should be unused, in the condition you received it, and include its original packaging where reasonably possible. Proof of purchase may also be required.

To request a return, email packpillowstore@gmail.com with your order number and a brief explanation of the issue. Please wait for return instructions before sending anything back.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photos where relevant. We will review the issue and work with you on an appropriate solution.

Approved refunds are returned to the original payment method. After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping fees may not be refundable for change-of-mind returns unless required by applicable consumer law.

Certain products may have return restrictions for hygiene or safety reasons once opened or used. Any such restrictions do not limit rights you may have under applicable consumer law.