Shipping policy

Free shipping on every order. There's no minimum spend.

Processing time: Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time: Most orders arrive within 5–15 business days of being shipped. Delivery can take longer during busy periods such as the lead-up to Christmas, so we recommend ordering early.

Tracking: Once your order ships, you'll receive an email with your tracking number. Tracking can take 2–3 days to update after your parcel leaves our warehouse.

Where we ship: Australia, the United States, the United Kingdom and Canada.

Customs and duties: International orders may attract import duties or taxes charged by your country. These are the customer's responsibility.

Lost or delayed parcels: If your order hasn't arrived within 20 business days, email jollyhavenstore@gmail.com and we'll investigate and arrange a replacement or refund.

Address changes: Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible and we'll update it if your order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address entered at checkout.