Refund policy

60-day returns. If you're not happy with your purchase, you can return it within 60 days of delivery.

To be eligible for a return, items must be unused, in their original condition and in the original packaging.

How to start a return: Email jollyhavenstore@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without approval can't be processed.

Return shipping: For change-of-mind returns, the customer covers return shipping costs. If your item arrived faulty, damaged or incorrect, we'll cover the cost or send a replacement at no charge.

Damaged or faulty items: If your order arrives damaged, faulty or incorrect, email us within 14 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or full refund.

Refunds: Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to process it.

Exchanges: If you'd like a different style, return the original item and place a new order for the one you want.

Your consumer rights: Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply in your country.